Refund & Cancellation Policy

This Refund and Cancellation Policy forms part of the legal terms governing the use of the Coinsfly website, platform, dashboard, merchant gateway, crypto purchase services, withdrawal services, account tools, and related services.

This Policy is issued by Aurex Financial Technologies Inc., a corporation incorporated under the laws of British Columbia, Canada, Incorporation No. BC1535602, operating under the trading name Coinsfly.

Aurex Financial Technologies Inc. is registered as a Money Services Business, MSB, with the Financial Transactions and Reports Analysis Centre of Canada, FINTRAC, under registration number C100000967.

Registered office:

2-1130 Hachey Ave, Coquitlam, BC V3K 2H4, Canada

In this Policy, “Coinsfly”, the “Company”, “we”, “us”, and “our” refer to Aurex Financial Technologies Inc. operating as Coinsfly. “User”, “Client”, “Merchant”, “you”, and “your” refer to any individual, business, merchant, merchant customer, account holder, applicant, or other person using or attempting to use Coinsfly services.

By accessing or using Coinsfly, creating an account, submitting an order, buying crypto, making a payment, using the merchant gateway, requesting a withdrawal, adding a wallet, or confirming any transaction, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.

1. Purpose of this Policy

This Policy explains when a transaction may be cancelled, when a refund may be considered, when refunds are not available, and how Coinsfly handles failed, rejected, cancelled, disputed, or compliance-restricted transactions.

Coinsfly services involve digital assets, fiat payment providers, banks, acquirers, liquidity providers, blockchain networks, wallet screening, compliance checks, and third-party processing systems. Because of this, many transactions may become final, irreversible, delayed, or impossible to refund after certain steps have occurred.

The purpose of this Policy is to give users clear rules before they submit a transaction.

2. Scope of this Policy

This Policy applies to:

Buy Crypto by card;
Buy Crypto by wire transfer;
Fiat-to-crypto conversion;
Merchant gateway payments;
Crypto payments sent to merchant wallets;
Crypto credited to a user’s Coinsfly account;
Crypto withdrawals to approved whitelisted wallets;
Multi-currency account and deposit options where available;
Payment instructions generated by Coinsfly;
Failed payments;
Rejected payments;
Cancelled orders;
Refund requests;
Chargebacks, recalls, and disputes;
Compliance holds;
AML/CTF and sanctions-related restrictions;
Any other transaction made through Coinsfly.

This Policy must be read together with:

Coinsfly Terms & Conditions;
Privacy Policy;
AML/KYC and Compliance Policy;
Risk Disclosure;
Our Fees page;
Merchant Terms, where applicable;
Any transaction-specific notice shown before confirmation.

3. Core Principle: Crypto Transactions Are Usually Final

Digital asset transactions are different from ordinary card or bank payments.

Once a crypto transaction is executed, allocated, sent, broadcast to a blockchain, confirmed on-chain, credited to a merchant wallet, or otherwise completed, it is generally final and cannot be cancelled, reversed, recalled, or refunded by Coinsfly.

This includes, without limitation:

Crypto sent to an external wallet;
Crypto sent to a merchant wallet;
Crypto purchased and credited to your Coinsfly account;
Crypto withdrawn to an approved whitelisted wallet;
Crypto transactions broadcast to the Bitcoin or Ethereum network;
Crypto transactions confirmed on-chain;
Fiat-to-crypto conversions already executed through a liquidity provider;
Orders where crypto has already been delivered or allocated.

Coinsfly will not refund losses caused by market movement, blockchain finality, user error, unsupported wallets, incorrect addresses, wrong networks, expired quotes, third-party delays, or confirmed transactions unless required by applicable law or caused by a proven Coinsfly error.

4. No General Right to Cancel After Execution Begins

You may not cancel an order once execution has started.

Execution may be considered to have started when any of the following occurs:

You confirm the order;
Coinsfly generates payment instructions;
You submit card payment details;
The acquirer approves or authorizes the card transaction;
Coinsfly or a provider receives fiat funds;
Coinsfly submits the order to a liquidity provider;
A quote is accepted or locked for execution;
Fiat is converted to crypto;
Crypto is allocated to your account;
Crypto is sent to a merchant wallet;
Crypto is queued for withdrawal;
Crypto withdrawal is approved by OTP;
A blockchain transaction is broadcast;
A provider begins processing your transaction.

Coinsfly may still cancel or reject an order after execution has started if required for compliance, fraud prevention, sanctions, provider restrictions, technical error, legal obligations, or operational risk.

5. When Cancellation May Be Possible

A cancellation may be possible only if the transaction has not been executed, processed, submitted to a provider, converted, credited, allocated, queued for blockchain withdrawal, or otherwise completed.

Coinsfly may allow cancellation in the following cases:

You started an order but did not confirm it;
The order expired before payment was made;
A card payment was not authorized;
A wire order was created but no funds were received;
Payment instructions were generated but no payment was sent;
A merchant gateway order was created but not confirmed;
OTP verification was not completed;
The transaction was rejected before funds moved;
Coinsfly determines that cancellation is operationally possible.

Cancellation is not guaranteed. Coinsfly will confirm whether a transaction can be cancelled based on the actual processing stage.

6. Refunds Only Where Funds Remain Under Control

A refund may be considered only where the relevant funds remain under Coinsfly’s control or under the control of a provider that is able and legally permitted to return them.

A refund may not be available if:

Crypto has already been delivered;
Crypto has already been sent to a merchant wallet;
Crypto has already been withdrawn;
A blockchain transaction has been broadcast;
Fiat has already been converted to crypto;
Funds have been transferred to a liquidity provider and executed;
Funds are frozen by a bank, acquirer, provider, regulator, court, or authority;
Funds are subject to AML/CTF, sanctions, fraud, or law-enforcement restrictions;
Refund would violate applicable law;
Refund would expose Coinsfly to unacceptable compliance or financial risk.

Coinsfly has sole discretion to determine whether funds remain under sufficient control to process a refund, subject to applicable law.

7. Buy Crypto by Card — Refund and Cancellation Rules

Coinsfly may allow users to buy crypto using supported card payment methods, including credit card, debit card, Apple Pay, Google Pay, or other supported card flows.

7.1 Before Card Payment Is Submitted

You may cancel the order before submitting card payment details or confirming payment.

No refund is required if no payment was made.

7.2 Card Payment Declined

If your card payment is declined by the issuer, acquirer, payment processor, fraud system, or Coinsfly, the order will not proceed.

Coinsfly is not responsible for temporary authorizations, pending holds, or release timelines applied by your card issuer or payment provider.

7.3 Card Payment Authorized but Crypto Not Yet Delivered

If card payment is authorized but crypto has not yet been delivered, Coinsfly may cancel or refund the transaction if operationally possible and legally permitted.

Coinsfly may deduct:

Card processing fees;
Acquirer fees;
Provider fees;
FX costs;
Compliance costs;
Administrative costs;
Any other third-party charges.

7.4 Card Payment Completed and Crypto Delivered

Once card payment is completed and crypto is credited, allocated, sent, or otherwise delivered, the transaction is final and non-refundable, except where required by applicable law or caused by proven Coinsfly error.

7.5 Cardholder Name Matching

Cardholder name must match the verified Coinsfly account holder.

Third-party card payments are prohibited.

If Coinsfly identifies a third-party card payment, Coinsfly may:

Reject the transaction;
Delay the transaction;
Cancel the order;
Return funds to the original card where possible;
Request additional documents;
Restrict the account;
Report suspicious activity where required.

7.6 Chargebacks

You should contact Coinsfly first before initiating a chargeback.

Improper, fraudulent, abusive, duplicate, or unjustified chargebacks may result in:

Account restriction;
Merchant gateway restriction;
Withdrawal restriction;
Suspension;
Recovery of fees and losses;
Termination of services;
Reporting to relevant providers or authorities where appropriate.

Nothing in this Policy limits any mandatory chargeback rights you may have under applicable law or card network rules.

8. Buy Crypto by Wire — Refund and Cancellation Rules

Coinsfly may allow users to buy crypto by wire or supported bank transfer methods.

Wire payment options may include:

vIBAN/account options under the client’s name, where available;
Company-name payment accounts, where applicable;
SEPA, SWIFT, local rails, open banking, or other provider-supported payment methods;
Account details generated during the Buy Crypto flow;
Payment instructions sent by dashboard or email.

8.1 Before Funds Are Sent

If you create a wire order but do not send funds, the order may expire or be cancelled automatically.

8.2 Funds Received Before Conversion

If your wire funds are received but have not yet been converted to crypto, Coinsfly may cancel or refund the transaction where legally and operationally possible.

Coinsfly may deduct:

Bank fees;
Wire fees;
Correspondent bank fees;
Provider fees;
FX costs;
Compliance costs;
Administrative costs;
Any other charges incurred.

8.3 Funds Converted to Crypto

Once the fiat funds are converted into crypto, the transaction is final and generally non-refundable.

Any later return, cancellation, or adjustment will be at Coinsfly’s discretion and subject to market movement, liquidity provider rules, provider ability, legal restrictions, compliance review, and applicable fees.

8.4 Wrong Reference, Wrong Amount, or Wrong Currency

If you send a wire payment with an incorrect reference, wrong amount, wrong currency, missing details, or other incorrect information, the transaction may be delayed, rejected, cancelled, or refunded.

Coinsfly is not responsible for losses, delay, exchange rate changes, bank fees, or provider charges caused by incorrect payment instructions.

8.5 Third-Party Wire Payments

Unless expressly approved by Coinsfly, the sender of wire funds must match the verified Coinsfly account holder or approved business account holder.

Third-party wire payments may be rejected, held, returned, or reported where required.

Any refund will normally be sent back to the original source account, subject to compliance review and provider ability.

8.6 Late Wire Payments

If funds arrive after an order expires, Coinsfly may:

Recalculate the quote;
Ask you to confirm a new quote;
Process the transaction at a new rate;
Refund the funds where possible;
Hold the funds pending compliance review;
Request additional information.

Coinsfly is not responsible for rate differences caused by late arrival of funds.

9. Fiat Payments Are Not Standalone Deposits

Unless Coinsfly expressly states otherwise, fiat payments sent to Coinsfly or its providers are used only for Buy Crypto or merchant gateway crypto purchase flows.

Coinsfly does not provide general-purpose fiat deposit accounts, bank accounts, savings accounts, or fiat custody services.

If you send fiat without a valid order, without payment instructions, or for an unsupported purpose, Coinsfly may reject or refund the payment where possible, subject to deductions, compliance review, and provider restrictions.

10. Multi-Currency Account and vIBAN/Account Options

Coinsfly may provide eligible users with access to multi-currency account, vIBAN, or deposit options through banking or payment partners.

These options are used to support crypto purchase flows.

They are not general banking services.

Coinsfly may cancel, suspend, restrict, or close any account option where:

The user reaches account limits;
Updated Source of Funds is required;
Provider rules change;
The account is misused;
Third-party payments are received;
Compliance review is required;
Suspicious activity is detected;
Legal or regulatory requirements apply;
Provider access becomes unavailable.

Payments received through such account options may be refunded, rejected, held, or processed according to this Policy, applicable law, provider rules, and Coinsfly compliance review.

11. Crypto Withdrawals — Refund and Cancellation Rules

Coinsfly may allow users to withdraw available crypto balance to approved whitelisted wallets only.

11.1 Before Withdrawal Confirmation

You may cancel or change a withdrawal before final confirmation and OTP approval.

11.2 After OTP Confirmation

Once you confirm a withdrawal using required Email OTP and SMS OTP, the withdrawal may enter compliance review, AML review, queue, processing, or broadcast stages.

At this point, cancellation is not guaranteed.

11.3 Before Broadcast

If a withdrawal has not yet been broadcast to the blockchain, Coinsfly may cancel it if operationally possible and legally permitted.

11.4 After Broadcast

Once a withdrawal has been broadcast to the blockchain, it cannot usually be cancelled, reversed, or refunded.

You are solely responsible for ensuring that:

The wallet is correct;
The network is correct;
The wallet is approved and whitelisted;
The destination wallet can receive the selected asset;
The amount is correct;
You understand the applicable network fee.

11.5 Network Fees

Network fees are non-refundable once a withdrawal is submitted, broadcast, or attempted, except where required by law or caused by proven Coinsfly error.

12. Whitelisted Wallet Errors

Coinsfly requires users to withdraw only to approved whitelisted wallets.

However, wallet whitelisting does not guarantee that a wallet is safe, controlled by you, compatible, active, or able to receive funds.

Coinsfly is not responsible if:

You whitelist the wrong wallet;
You submit a wallet that you do not control;
You submit a wallet controlled by a scammer;
You choose the wrong network;
Your external wallet provider blocks or freezes funds;
Your external wallet is compromised;
You lose access to the external wallet;
You misunderstand asset/network compatibility.

If a wallet address passes screening but later becomes high risk or restricted, Coinsfly may disable the wallet and reject future withdrawals.

13. Merchant Gateway Payments

Coinsfly may provide approved merchants with a unique merchant gateway link.

A customer may use the gateway to:

Pay from Coinsfly crypto balance;
Purchase crypto by card;
Purchase crypto by wire;
Send crypto to the merchant wallet;
Credit crypto to the customer’s own Coinsfly account where available.

13.1 Destination Wallet Confirmation

Before execution, the customer must review the destination wallet.

The default destination may be the merchant wallet.

The customer may be given the option to credit crypto to their own Coinsfly account instead, where available.

If the customer confirms payment to the merchant wallet, Coinsfly may require Email OTP and SMS OTP.

13.2 Crypto Sent to Merchant Wallet

Once crypto is sent, credited, allocated, or broadcast to the merchant wallet, the transaction is generally final and non-refundable by Coinsfly.

13.3 Coinsfly Is Not Responsible for Merchant Goods or Services

Coinsfly processes payment flows but is not the seller of the merchant’s goods or services.

Coinsfly is not responsible for:

Product quality;
Service quality;
Delivery;
Non-delivery;
Merchant representations;
Merchant cancellation policy;
Merchant refund policy;
Merchant customer service;
Merchant disputes;
Product legality;
Warranties;
Chargebacks caused by the merchant.

Customers must resolve product or service disputes directly with the merchant, unless Coinsfly is required to take action by law, compliance rules, provider requirements, or internal risk policy.

13.4 Merchant-Initiated Refunds

If a merchant approves a refund, Coinsfly may assist with processing where technically and legally possible.

The refund may be issued:

In crypto;
In fiat;
To the original source;
To the customer’s Coinsfly account;
To an approved wallet;
Through another available method.

The refund amount may differ from the original value because of:

Market movement;
Exchange rate changes;
Network fees;
Provider fees;
Transaction costs;
Merchant policy;
Compliance restrictions.

14. Merchant Recalls, Chargebacks, and Disputes

Merchants are responsible for recalls, chargebacks, refunds, disputes, and customer claims connected to merchant activity.

Coinsfly may:

Freeze merchant funds;
Restrict merchant withdrawals;
Suspend the merchant gateway link;
Revoke merchant access;
Hold settlements;
Apply reserves;
Deduct chargeback or recall amounts;
Deduct fees and costs;
Request evidence;
Require updated documents;
Close the merchant account;
Report suspicious activity where required.

If a merchant has excessive recalls, chargebacks, disputes, or suspicious activity, Coinsfly may suspend or terminate merchant services.

15. Refunds Due to Failed Transactions

A transaction may fail because of:

Card decline;
Wire rejection;
Incorrect payment reference;
Unsupported currency;
Unsupported asset;
Unsupported network;
Provider outage;
Liquidity provider failure;
Acquirer rejection;
Bank rejection;
AML review;
Sanctions screening;
Account limit restriction;
Incomplete verification;
Technical issue;
User error;
System maintenance.

Where a failed transaction results in funds remaining under Coinsfly’s control and no legal restriction applies, Coinsfly may refund the funds after deducting applicable fees and costs.

16. Refunds Due to Compliance, AML, or Sanctions Review

Coinsfly may delay, suspend, reject, cancel, refund, block, or freeze any transaction where required or considered appropriate for:

AML/CTF compliance;
Sanctions compliance;
Fraud prevention;
PEP policy;
Source of Funds review;
Source of Wealth review;
Wallet screening;
Transaction monitoring;
Suspicious activity review;
Law enforcement request;
Court order;
Regulatory request;
Provider instruction;
Internal risk policy.

Coinsfly may request additional documents before deciding whether to process, cancel, refund, or reject a transaction.

Coinsfly may be legally restricted from explaining certain compliance actions, alerts, reports, or investigations.

17. Refunds Due to User Verification Failure

If you fail verification, refuse to provide documents, provide inconsistent information, or become ineligible for services, Coinsfly may cancel pending transactions.

If funds have already been received and remain capable of refund, Coinsfly may return funds to the original payment source where legally and operationally possible.

Coinsfly may deduct:

Provider fees;
Bank fees;
Card fees;
Network fees;
Compliance costs;
Administrative costs;
FX costs;
Any other costs already incurred.

If law, sanctions, court order, regulatory requirement, provider restriction, or AML/CTF obligation prevents refund, Coinsfly may hold, block, freeze, remit, or otherwise handle funds according to applicable law.

18. Account Limits and Refunds

Coinsfly may set account limits based on verification level, Source of Funds, Source of Wealth, transaction history, user profile, provider rules, and compliance review.

If you reach your account limit, Coinsfly may prevent further purchases, account issuance, use of payment account options, or withdrawals until updated documents are reviewed.

If you send funds after reaching your account limit, Coinsfly may:

Reject the transaction;
Request updated Source of Funds documents;
Hold the transaction pending review;
Process only part of the transaction where permitted;
Refund the funds where possible;
Close or restrict the account.

Refunds remain subject to fees, compliance review, provider availability, and legal restrictions.

19. Fees and Costs

Unless required otherwise by applicable law, the following are non-refundable:

Coinsfly service fees;
Exchange spreads;
Embedded margins;
Card processing fees;
Acquirer fees;
Bank fees;
Correspondent bank fees;
Wire fees;
Open banking fees;
vIBAN/account provider fees;
Liquidity provider fees;
FX costs;
Blockchain network fees;
Gas fees;
Miner fees;
Validator fees;
AML/KYC screening costs;
Compliance review costs;
Administrative costs;
Chargeback costs;
Recall costs;
Third-party provider fees.

Where a refund is approved, Coinsfly may deduct applicable fees and costs from the refunded amount.

20. Exchange Rate Differences

If a refund requires conversion between fiat and crypto, or between currencies, the refunded amount may be lower than the original amount because of:

Market movement;
Exchange rate changes;
Spread;
Liquidity provider pricing;
FX conversion costs;
Network fees;
Provider fees;
Timing differences.

Coinsfly is not responsible for market losses or exchange rate differences unless caused by proven Coinsfly error.

21. Refund Method

Where a refund is approved, Coinsfly will normally attempt to refund to the original source of funds.

This may include:

Original card;
Original bank account;
Original wire source;
Original payment provider;
Approved Coinsfly balance;
Approved whitelisted wallet;
Another method approved by Coinsfly Compliance.

Coinsfly may refuse to refund to a third-party account or wallet.

Coinsfly may require additional verification before refunding.

22. Refund Timing

Refund timing depends on:

Payment method;
Provider processing time;
Bank processing time;
Card issuer processing time;
Blockchain network conditions;
AML/CTF review;
Sanctions review;
Fraud review;
Documentation review;
Internal approval;
Public holidays;
Weekends;
Correspondent banking delays;
Technical issues.

Where Coinsfly approves a refund and no compliance restriction applies, Coinsfly will use commercially reasonable efforts to initiate the refund within 10 business days after approval.

Actual receipt of funds may take longer depending on banks, card issuers, payment processors, blockchain networks, or other third parties.

Where applicable law requires a different timeline, the legally required timeline will apply.

23. Refund Request Process

To request a refund or cancellation review, contact:

refunds@coinsfly.org

support@coinsfly.org

Your request should include:

Full name;
Account email;
UID, if available;
Order ID;
Transaction ID;
Payment reference;
Payment method;
Date and time of transaction;
Amount;
Currency or crypto asset;
Reason for the request;
Supporting documents or screenshots;
Bank/card/wallet information where requested.

Coinsfly may request additional information before reviewing your request.

Failure to provide requested information may delay or prevent review.

24. Review of Refund Requests

Coinsfly will review refund requests based on:

Transaction status;
Whether funds remain under control;
Whether crypto has been delivered;
Whether a blockchain transaction was broadcast;
Whether fiat was converted to crypto;
Whether a merchant payment was completed;
Applicable law;
Provider rules;
AML/CTF requirements;
Sanctions screening;
Fraud risk;
User verification status;
Account limits;
User conduct;
Documentation provided.

Coinsfly may approve, partially approve, reject, delay, or escalate a refund request.

25. No Refund for User Error

Coinsfly is not responsible for losses caused by user error, including:

Incorrect wallet address;
Wrong network;
Wrong asset;
Wrong amount;
Wrong payment reference;
Third-party payment;
Sending funds from an unsupported account;
Sending funds after order expiry;
Sending funds before creating an order;
Sending fiat to wrong details;
Sending unsupported tokens;
Sending crypto to a scammer;
Failing to secure login credentials;
Sharing OTP codes;
Confirming merchant wallet destination by mistake;
Choosing the wrong payment route;
Failing to read the transaction summary before confirmation.

You must review all details before confirming any transaction.

26. No Refund for Market Loss

Coinsfly does not refund losses resulting from:

Crypto price movement;
Exchange rate movement;
Liquidity changes;
Quote expiry;
Slippage;
Volatility;
Network fees;
Gas price changes;
Stablecoin depegging;
Provider repricing;
Market disruption.

27. No Refund for Unsupported Assets or Networks

Coinsfly supports only assets and networks displayed on the platform.

If you send unsupported crypto, use an unsupported network, or send assets to an incompatible wallet or address, Coinsfly may be unable to recover or refund the funds.

Recovery, if possible, is not guaranteed and may be subject to:

Technical feasibility;
Provider support;
Security review;
Compliance review;
Network fees;
Administrative fees;
Legal restrictions.

28. Promotions, Bonuses, and Credits

If Coinsfly offers any promotion, bonus, rebate, reward, fee discount, referral credit, or promotional credit, such benefit is non-refundable, non-transferable, and may be withdrawn, cancelled, or adjusted at Coinsfly’s discretion unless stated otherwise in the promotion terms.

Promotional credits have no cash value unless expressly stated.

29. Account Closure and Remaining Balance

If your account is closed, suspended, or terminated, Coinsfly may review any remaining balance.

Subject to compliance review and applicable law, Coinsfly may allow you to withdraw available crypto to an approved whitelisted wallet.

If withdrawal is not possible, Coinsfly may:

Request additional documents;
Hold funds pending review;
Return funds where possible;
Deduct outstanding fees;
Freeze funds if required;
Remit funds to authorities if required;
Handle funds according to applicable law.

30. Legal, Regulatory, and Consumer Rights

Nothing in this Policy limits any rights that cannot be excluded under applicable Canadian federal or provincial law.

Where a mandatory law gives you a non-waivable cancellation, refund, chargeback, complaint, or consumer protection right, that law will apply.

Where this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail only to the extent of the conflict.

31. Fraudulent or Abusive Refund Requests

Coinsfly may reject refund requests that appear to be:

Fraudulent;
Duplicative;
Abusive;
Made in bad faith;
Based on false information;
Intended to avoid fees;
Intended to reverse market losses;
Connected to chargeback abuse;
Connected to prohibited activity;
Connected to money laundering or fraud.

Coinsfly may restrict or terminate accounts involved in abusive refund or dispute behaviour.

32. Recordkeeping

Coinsfly may retain records of refund requests, cancellation requests, transaction records, communications, decisions, supporting documents, and compliance reviews.

Records may be retained for legal, regulatory, AML/CTF, tax, audit, accounting, fraud prevention, complaint handling, and dispute resolution purposes.

Coinsfly may be required to keep certain records under Canadian AML/CTF obligations, including virtual currency transaction records where applicable.

33. Updates to this Policy

Coinsfly may update this Policy from time to time.

Updates may be made due to:

Legal changes;
Regulatory guidance;
Product changes;
Provider changes;
Payment method changes;
Blockchain network changes;
Compliance requirements;
Operational needs;
Risk controls.

The updated Policy will be posted on the Coinsfly website with a revised effective date.

Continued use of Coinsfly after the updated Policy becomes effective means you acknowledge the updated Policy.

34. Contact Information

For refund or cancellation questions, contact:

Aurex Financial Technologies Inc., operating as Coinsfly

Attn: Refunds & Support Department

Registered Office: 2-1130 Hachey Ave, Coquitlam, BC V3K 2H4, Canada

Refunds: refunds@coinsfly.org

Support: support@coinsfly.org

Compliance: compliance@coinsfly.org

35. Final Acknowledgment

By accessing or using Coinsfly, creating an account, purchasing crypto, using card or wire payment methods, using the merchant gateway, adding a wallet, requesting a withdrawal, or confirming any transaction, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy.